Sidepilot Technologies, Inc. - Privacy Policy

1. Introduction

Sidepilot Technologies, Inc. ("Sidepilot," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our software platform designed for small businesses such as gyms to manage leads, clients, scheduling, and communications ("Services").

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information

Information that identifies you as an individual, which you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password when you register for an account.
• Billing Information: Payment details such as credit card information and billing address when you purchase our Services.
• Communication Data: Information you provide when contacting us for support or inquiries, including email messages and phone call recordings.

2.2 Usage Data

Information collected automatically when you use our Services:

• Log Data: IP address, browser type, operating system, referring URLs, and pages viewed.
• Device Information: Information about the device you use to access our Services, such as hardware model and unique device identifiers.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies.

2.3 Third-Party Data

Information obtained from third-party services that you integrate with our platform, such as advertising platforms (e.g., Meta, Google), including:

• Lead Information: Data about potential clients generated through integrated advertising platforms.

3. How We Use Your Information

We use the collected information for various purposes:

• To Provide and Maintain Services: Ensuring the functionality and security of our platform.
• To Process Transactions: Handling payments and managing subscriptions.
• To Communicate with You: Responding to inquiries, providing support, and sending administrative information.
• To Improve Our Services: Analyzing usage to enhance user experience and develop new features.
• To Enforce Terms and Policies: Ensuring compliance with our Terms and Conditions and other policies.
• To Comply with Legal Obligations: Fulfilling legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: Third-party vendors who perform services on our behalf.
• For Legal Reasons: When required by law or to protect our rights and safety.
• With Your Consent: When you provide explicit consent to share your information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions or contacting us directly. e.g. users can opt-out of message by replying STOP to text message.

Before sending any communication to individuals, we require explicit consent to be collected from the individual. The opt-in process typically includes the individual checking a box on a web form after seeing the disclosures about the intended use of the information (e.g. phone number) being collected via the form.

To exercise these rights, please contact us at support@sidepilot.com.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@sidepilot.com